Multi-Channel Sales Order Capture
Traditionally most orders have been placed by post, fax or in person, but buying patterns have changed with the emergence of new media channels such as email, PDF attachments, SMS or web forms. Manually consolidating order information from various channels can be time-consuming and costly.
DCS’s sales order solutions centralise the collection of orders from various channels and at the same time provides distributed access to order information. This enables your staff to turn around customer orders faster, improve customer relations and generate cross selling opportunities and at the same time gives you a centralised view to monitor performance of different business units.
Error-free and Auditable Sales Order Processing
Order data is automatically extracted, validated and then processed according to your internal rules. Clean data is seamlessly integrated with your enterprise resource planning (ERP), CRM and sales processing systems.
Digital order documents can be shared between multiple offices without any delays, loss or postage costs, reducing per order processing costs significantly.
With MS Visio functionality, you can easily create and manage workflow processes, approvals, escalations, exceptions, returns and communication processes automatically.