Robotic Process Automation (RPA) has been in the public consciousness as old as google trends data (pre-dating 2004), peaking in early 2018. But as more organisations become aware of RPA’s benefits; RPA forecasts and trends for 2019 require a more nuanced picture than just adoption growth.
With a focus on cultural, process and leadership changes, Nick Scarff, Managing Director of Data Capture Solutions offers his top three RPA predictions and adoption trends for 2019.
RPA adoption trend #1: 2019 will be the year RPA signals business-wide cultural change.
RPA is a key component to staying relevant and achieving continued success across industries, however so few organisations are able to achieve change at scale.
While RPA implementation teams will be specific to the organisation’s goals, leaders will develop a deep understanding of each department’s needs, desires and frustrations and will be able to move past pain points and provide new value to the company as a whole.
When each department within a company understands its role in advancing or limiting its capabilities to achieve (faster processes, increased efficiency, laser focused resource for example) they can become dedicated to achieving automation of mundane processes and realising rewards.
Its therefore essential that a key strategy is for organisations to involve every department across the business from day one.
Successful 2019 RPA adoption will be seen in organisations that prioritise change management and communication between departments
It takes a lot of buy-in and preparation to make a transformation go right but those that do will be the ones that achieve a sound foundation for scaling. Organisations that focus on change management and good interdepartmental communication early on, will report reduced costs, greater efficiency and productivity.
They will also achieve better focus on customers and speedier leadership decisions as well as creating a culture where employees will see RPA as a help in their day-to-day work and not as the enemy.
RPA adoption trend #2: 2019 will see greater cooperation between the business and the IT function.
Business leaders often bypass IT when implementing RPA initiatives because RPA systems don’t require extensive IT support and IT is often seen as a potential roadblock to change management.
2019 will see the IT department taking on a new role as a central function. CIO will be leveraging their expertise by becoming trusted advisers and educators as business departments embrace their transition to a digital business.
Adopting RPA will Change the CIO’s role in 2019
The goals of a company will be paramount to the CIO’s evolving role because they are often expressed in figures. CIOs will therefore be a crucial part of an RPA implementation as they will ensure that technical systems and procedures lead to results that are in line with the business objectives.
In this role CIOs will aid business leaders to better understand the impact of automation, reducing the miscommunication of what RPA is and isn’t and seeking ways to support the organisation’s digital goals.
Organisations that engage with IT from day one and define the roles and responsibilities of the business and IT function respectively will be the ones that adapt to the changing operations, technology and innovations that the introduction of RPA brings.
RPA adoption trend #3: 2019 will be the year that organisations across industries will begin to consider cognitive solutions as part of their RPA strategy.
Most organisations that begin their RPA path with us at DCS focus on workflow automation and the completion of a successful and reliable implementation. Digital transformation is a journey rather than a destination so it’s only right that organisations secure a stable and well-established governance before taking the next step.
Those that have realised the benefits of RPA will begin to look to more sophisticated tools with cognitive solutions in 2019, such as virtual assistants, machine learning and AI to build an integrated departmental solution.
In 2019, multiple departments will investigate their own cognitive processes
Different departments will integrate different cognitive elements depending on business unit need that will work with the automation of processes and workflows.
Omnichannel customer centric communications will be achievable from a single platform as organisations develop complete inbound and outbound customer solutions that serve multi-touch journeys, whatever the customer’s preferred channel of choice is.
With this approach organisations can look to achieving synergies of RPA integration beyond a resource saving tool to achieve a complete end to end approach to business success.
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