Automate Customer Communication Management
Cost Justifying Document Management Learn More
Delivering a consistent and pleasant customer experience through the ever growing mix of channels is one of the biggest challenges for companies today.
Information comes into the organisation through paper, email, fax,websites and mobile, making it difficult for companies to assimilate the information and respond quickly to customers. We provide automation solutions to help you coordinate your customer communications at scale.
Benefits of Automating Customer Communications
- Smart scans paper,fax, mobile and websites communications into files
- Automated solutions integrate with other back-end systems.
- Customisation on what you want to track.
- Incoming information collected and converted to actionable data.
- Centralises file and query retrieval for multiple offices.
- Creates and classifies metadata catalogues.
Quick Consumer Insights
- Dynamic case and ticket management.
- Data insights dashboards for tracking staff responsiveness.
- Communication organisations can apply to real-time social media.
Learn About our Customer Communication Management Automation Software
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Outsource Your Processes
Manually processing high volumes of paper is a costly and inefficient process. Keying in data is the same way. Our outsourced services is fully accredited and trusted by government and Fortune 500s. Focus your resources on peak activity. Outsource to us today!