Automate Customer Communication Management

Liberate Your Paper Communications
Cost Justifying Document Management Learn More
Capturing and Captivating

 

Delivering a consistent and pleasant customer experience through the ever growing mix of channels is one of the biggest challenges for companies today.

Information comes into the organisation through paper, email, fax,websites and mobile, making it difficult for companies to assimilate the information and respond quickly to customers. We provide automation solutions to help you coordinate your customer communications at scale.

 

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Benefits of Automating Customer Communications

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Omnichannel Creation
  • Smart scans paper,fax, mobile and websites communications into files  
  • Automated solutions integrate with other back-end systems.
  • Customisation on what you want to track.
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Content Control
  • Incoming information collected and converted to actionable data.
  • Centralises file and query retrieval for multiple offices.
  • Creates and classifies metadata catalogues.
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Quick Consumer Insights
  • Dynamic case and ticket management.
  • Data insights dashboards for tracking staff responsiveness.
  • Communication organisations can apply to real-time social media.

Ready for some Expert advice?

Our business consultants are here to help you accelerate and simplify your digital transformation journey.

Learn About our Customer Communication Management Automation Software

Kofax Capture

A multi-channel solution, Kofax Capture captures, processes and integrates a variety of information formats. See features such as integration potential and data discovery to understand how to best leverage the latest in capture tech.

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Kofax Transformation

Using world leading Kofax learn-by-example technology, the DCS invoice capture module automatically extracts header data such as supplier name, date, purchase order number, invoice number and amount and line items.

Enables rapid delivery of high quality data into back office ERP systems such as SAP, Oracle, Sage, Microsoft, JDE or CODA.

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Outsource Your Processes

Manually processing high volumes of paper is a costly and inefficient process. Keying in data is the same way. Our outsourced services is fully accredited and trusted by government and Fortune 500s. Focus your resources on peak activity. Outsource to us today!

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