Smart Document Handling for Process Efficiency
Teams need to be able to retrieve documents quickly and track them effectively through processes. DCS digital mailroom automation can help significantly boost claim processing efficiency through:
Document indexing – documents are electronically indexed from the moment they arrive. This allows you to electronically tag documents with key information such as claimant name or matter number, enabling rapid retrieval from any database or electronic storage system.
Document data extraction – key data such as claimant name, address, date and reference numbers can be extracted directly from forms and correspondence documents. Extraction generates actionable electronic data for use in your claim processing systems as soon as documents arrive by post or email.
Case management integration – capturing claim form, claim letter and other documents as they arrive, allows them to be added as electronic files to your case management system. The Kofax Capture technology featured in our mailroom solution integrates seamlessly with claims management applications such as Proclaim, as well as most CRM and ERP systems.