Forms Capture and Questionnaire Processing

Why would you want your returned forms scanned by DCS?

The more forms you have, and the more data there is on them, the more worthwhile it is to hand over processing to a company who can quickly OCR scan and compile the vital data for you. The reduced manual handling brings huge staff time benefits and eliminates the risk of error in interpretation of responses. Each batch of forms or questionnaires comes back to you as actionable data that you can put straight into your back-end systems and statistics.

We will handle:

  • Surveys and questionnaires.
  • Application forms, registration forms.
  • Marketing reply cards or response cards.
  • Order forms and cheques.

Using the latest Kofax data capture technology, we can capture machine-printed and hand-printed forms, bar codes and OMR codes. We customise our post-extraction checks on validation. While exceptions are flagged against database records, we can also perform alternative validations according to your specific needs.

What if forms are of insufficient quality for OCR?

We offer fast, accurate and competitive data entry services, typically at a lower cost than doing it in-house, featuring single or double pass data entry.

Alternatively, DCS also offers a form design service for customers at the very beginning of a data-gathering project. We can provide useful input to ensure maximum data extraction efficiency resulting in faster processing and lower cost at the information return stage.

Access to the latest data extraction and validation technology

Our UK-based processing facility can handle thousands of daily returns and gives you low-cost access to best-in-class Kofax data extraction technology. With this technology, we can automate your form capture project, which accelerates processing and eliminates the need for data entry by extracting data directly from the scanned paper documents.

With our form capture software, we can quickly and accurately process machine-printed and hand-printed forms, bar codes and OMR codes, and verify information such as addresses and even signatures.

Following extraction, we offer a range of data validation services including both manual and automated checks to ensure data accuracy and completeness. With database validation, extracted data such as addresses or policy numbers can be automatically matched against database records and any exceptions flagged for prompt attention. We can also customise the validation process to your specific needs using validation scripting. To guarantee the accuracy of critical data such as account numbers or numeric values we offer a further data verification stage.

Low cost data entry services

In cases where poor quality or significant variation in returned forms make OCR processes less viable, DCS offer fast, accurate and competitive data entry services. Our data entry costs are typically much lower than in-house form processing, and we offer both single pass data entry and double pass entry using separate operators for increased accuracy.

Optimised results with our form design service

Careful form design and planning at the beginning of a project can pay high dividends in optimising the results of form data capture. With our experience, we can provide useful input at this stage, enabling you to proceed to the launch phase with speed and confidence. We can help you optimise your form design to maximise data extraction efficiency, resulting in faster processing, lower costs and better quality results.

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