Compliance in Retail and Wholesale

Protect Your Customer

While avoidance of heavy financial penalties is highly desirable, the resources needed to manage compliance effectively, combined with the storage space required to retain high volumes of records for long periods, also saddles wholesalers and retailers with a considerable financial burden.

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Benefits of DCS Retail Compliance Solutions

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Faster Resolutions

  • Auto-recognises complaints with natural language processing.
  • Automated data re-routing to customer service teams teams
  • Configurable alerts based on text content.
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Stricter Controls

  • Control user access.
  • Compartmentalise information by staff function or hierarchy.
  • View records of file changes.
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Streamlines Data

  • Monitors retention periods.
  • Manages records from declaration to deposition.
  • Creates single-customer and employee files, easy for audits.

Storing Retail and Wholesale Customer and Employee Records Securely

Businesses in the retail sector who need to store customers’ and employees’ private details can achieve Data Protection Act compliance with minimum effort using FileStore.

The security credentials of FileStore have been tested by the UK government Centre for the Protection of National Infrastructure (CPNI) who use it for their own internal purposes.

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Ready for some Expert advice?

Our business consultants are here to help you accelerate and simplify your digital transformation journey.

Learn About Our Retail & Wholesale Compliance Solutions


Filestore EDM

Businesses can take advantage of the audit trail logging module included in DCS compliance management solutions. It logs the creation and modification history of all records in the system to help ensure legal validity to the BS BIP 0008 standard.

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Filestore BPM

FileStore can help retail businesses implement workflows for processes such as complaint handling. Our workflow management software monitors progress and enables automated reminders and prioritisation to help ensure complaints are handled within prescribed time frames.

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Kofax Capture

Converting wholesale and retail paper trails to electronic format with Kofax Capture gives your business records excellent traceability. It significantly reduces the time required to retrieve high volumes of records and minimises the risk of fines through failure to present during audits.

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Outsource Your Retail Compliance Handling

Manually processing high volumes of paper is a costly and inefficient process. Keying in data is the same way. Our outsourced services is fully accredited and trusted by government and Fortune 500s. Focus your resources on peak activity. Outsource to us today!

Services

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