Wholesale & Retail Customer Communication Management
A single solution to convert all incoming information to actionable data is essential for retailers and wholesalers. This becomes more true as they need to take control of the user generated content from social media and respond almost in real time.
Our solutions can create centralised information that can be acted on quickly, analysed for consumer insights or passed to other back-end systems for triggering other processes.
Benefits of a Customer Communication Management Solution
- Creates more accurate consumer insight.
- Captures communication in a variety of mediums.
- Analyses multiple communication points.
Better Team Coordination
- Centralises information.
- Allows your customer reps to react quickly.
- Diagnoses bottlenecks and identifies smoother workflow options.
Integrates Back-end Systems
- Communications can trigger other processes.
- Paper, audio or digital converts into electronic files for other apps.
- Intelligent screen capture copies routine computer-based tasks.
Learn About Our Customer Communication Solutions for Retail and Wholesale
Kofax Capture is an advanced data scanning solution. The types of customer communication where data can be captured include: Mobile communication, email, fax, paper, images, PDF, XML, and Excel files. There is also a mobile variant that allows convenient scanning and capture of contracts or other supporting proof from point of sales.
Filestore EDM keeps your customer communications data ordered after the point of capture. It comes with modules that help control content such as: eDiscovery by line item, incomplete forms, metadata catalogues, and audit logs to keep your records GDPR and data compliant.
Filestore BPM automates workflows giving you your own dynamic case management system, perfect from gaining insight from the data you collect. Filestore BPM can integrate with your own CRM or ERP system.
Outsource Your Customer Data Processing
Manually processing high volumes of paper is a costly and inefficient process. Keying in data is the same way. Our outsourced services is fully accredited and trusted by government and Fortune 500s. Focus your resources on peak activity. Outsource to us today!