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Insurance Claims Processing Automation

Claims involve lots of paperwork and also external parties to assess, audit and sometimes defend claims in court. The paper trail can therefore be extensive and it is critical this is handled efficiently to save money and retain customers.

Our claims process automation solutions will give you greater control over the entire claims process. You can outsource claim handling as a fully managed service so DCS can receive claims on your behalf, or we can install the relevant software alongside your current systems so you can maintain the system in-house.


Benefits of using Automation to Process Insurance Claims


Combat Fraud


Monitor with Dashboards


Lessen Administrative Burden


Improve Customer Service

  • Fraud Detection: Exceptions are quickly routed for further examination. By maintaining electronic case files for each claimant online, the policyholder’s claim history, valuations and reports from adjusters, police and other sources can be quickly reviewed and shared as part of the insurance claims authentication process.

  • Process Monitoring: Managers are able to accurately monitor underwriting, claims management or loss adjustment processes, allowing them to review workloads, identify potential bottlenecks and analyse productivity. Via the graphical dashboard interface, managers can quickly view the volume of claims or new policies in the system in real-time. 

  • Lower cost-per-claim: Automated claims processing reduces the amount of time to process a claim, allowing you to reduce the administration cost per claim by 10-15%.

  • Customer Service:  In addition to accurate tracking of claim status or faster decisions, setting up a customer claim management web portal can allow customers to submit claims online. 

Automated Claims Processing Solutions

Your claim processing will be quick, accurate and comply with record management regulations as we use three award-winning software components detailed below. 

Prepares and converts claims and related documents into a digital format before extracting and validating the relevant content ready to action by your claims team or external adjusters or legal partners.

Kofax software captures incoming streams of claim information from paper, fax or email into a structured common digital format.

 Record management and storage for all your claim documentation whether in scanned, email, fax or other format.

FileStore gives best practice records management capability to ISO 15489, and legal admissibility compliance with BS BIP0008.

It allows external claim partners to share access to the claim documents so files can be worked on across multiple departments and locations.

Automates the claim process and works side by side with your existing systems to ensure that exceptions are quickly identified, fraud is reduced, customers are kept notified and costs per claim are minimised.

Your claims processes can quickly be drawn out in MS Visio and then adapted as new products are added or existing ones modified. FileStore BPM has inbuilt integration with MS Office, Exchange, SQL, BizTalk, SAP, CRM and many other systems.

Systems We Integrate With


Featured Article


Brightside Insurance Case Study

Brightside Group has partnered with Data Capture Solutions (A Neopost Company) to introduce robotics for the first time to the South West broker’s back office.
View the Article

This white paper features use cases in some of the ways that RPA software can revolutionise your organisation and ultimately save countless minutes, hours, days, weeks and even years in salaried staff time that would otherwise be wasted on manual processes.

 >> Read the white paper

Claims management companies can achieve huge operational benefits by undertaking improvements in how the vast quantities of claim correspondence is processed - from arrival in postbags and email inboxes to backend storage in client case files.

 >> See the Claims Management Processing Brochure

Data Capture Solutions Ltd. Brochure for Insurers

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