Automating Document Driven Workflows in Healthcare
DCS workflow management solutions eliminate paper at the point of receipt. With little or no need for programming, department managers can map out their processes using Microsoft Visio flow charts and attach rules, tasks and participants.
As process documents such as forms, medical records, complaints or invoices arrive, they are electronically captured, recognised by the software, then routed and tracked through the appropriate workflow with excellent process visibility and granular KPI reporting on document volumes and productivity.
Automated referrals workflow
DCS helped leading healthcare company United Health Group with the streamlining of a referrals workflow. The solution captures referral letters from GP’s which arrive by a number of different routes including email, fax or post.
Technology is used to integrate these channels, enabling processing on a single platform, extraction of patient information and supply for appointment making. The workflow enables faster, lower cost referral handling, while generating an accurate digital archive for future reference.