Contact DCS: +44 (0) 1753 616720
 

Creating Growth from Debt

Accelerating Debt Recovery

Debt management companies receive thousands of mail items on a daily basis and inaccurate or subjective classification of these means they can end up with the wrong teams, causing delays in the debt collection process. Data Capture Solutions offer a straight-through, touch-less process for streamlining the management of documents in the debt collection cycle

DCS provide a unique proposition in automating the end-to-end debt collection cycle with best-in-class technology. Our solutions are used by many companies registered with CSA and they have seen the benefits within 6 months of implementation.

 

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Benefits of using Electronic Document Management for Debt Recovery

In this document-intensive environment, electronic document management systems can provide solutions throughout the collection lifecycle – from capturing incoming information to faster cash collection.

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Improve Team Efficiencies

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Detect Fraud Early

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Improve Turnaround and Profitability

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Reduce Cost of Compliance

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Improve Customer Service


  • Teams: Staff members no longer waste time searching for correspondence from customers or external agents. Instead, their time is invested in managing high value accounts and resolving any disputes that arise.
  • Fraud Detection: With all customer information accessible from FileStore, incoming information can be matched to existing records to identify fraud early in the process. This enables staff to resolve these issues before they are referred to the FSA.
  • Profitability and Turn Around:Achieve quicker turnaround times with a touch-less collection process. DCS solutions allow you to set and increase SLAs with clients, increase bank ratings and increase the prospects of winning new accounts, significantly boosting your profitability.
  • Compliance Costs: FileStore gives you the ability to control and secure access to confidential customer information and also generates a full audit trail conforming to BIP 008, the British standard for legal admissibility.
  • Customer Service: Provide faster response to customer queries as all information is distributed to knowledge workers quickly, enabling better and faster decision making.


Our Debt Recovery Solutions

All inbound items are captured and converted to digital format at their point of entry. 

DCS are platinum resellers of Kofax capture technology, allowing accurate information capture from all incoming correspondence, irrespective of the source format.


FileStore EDM, our award-winning document management software, then allows you to manage information cost-effectively and efficiently. 

FileStore is an intuitive and web browser based application.It combines ease-of-use with document accessibility, sharing and remote collaboration. FileStore organises documents with high degrees of automation in a secure, easy-to-access database system. Powerful index-field and full-text search tools enable you to locate documents quickly using index criteria, keywords and phrases.

Ready-to-action information is routed automatically to the appropriate team members without the need for any physical documents to be transported between sites.

FileStore BPM allows managers to design workflow processes visually as flow diagrams. BPM workflows track every stage of a process in real time. Managers can quickly review workloads and receive automated alerts triggered by criteria such as pending workflow deadlines. 

Systems We Integrate With

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Featured Case Study

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Debt Recovery Case Study

A leading debt management company required a new correspondence processing system to handle incoming mail from creditors and clients. Download this case study to see how this was achieved.
View the Case Study

A digital mailroom is a set of operational services that exploit the latest document capture and IT technologies to meet the operational needs of companies whose business depends on processing paper and electronic information.

>>  Find out more in our Digital Mailroom Brochure

The fulfilment of a new document imaging, management or workflow solution will often require a deep understanding of a broad range of functional and technical disciplines. This is where the professional services team at Data Capture Solutions brings experience and value to clients.

 >> See the DCS Professional Services Brochure



Data Capture Solutions Financial Services Brochure



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