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Kofax Monitor

Single solution to capture all types of paper and electronic documents

Kofax Monitor

Features | Benefits

Organisations feeding daily high document volumes into automated business processes need reliable capture system performance. In many cases, the ability to identify potential issues in advance can prove invaluable in maintaining productivity, particularly when working to tight service level agreements (SLA’s).

As part of a Kofax Capture implementation, DCS can provide organisations with Kofax Monitor application monitoring software, enabling them to monitor document capture performance in real-time and obtain a range of metrics on the operational health of their capture system.

Rapidly assessing system health

With access to data displayed in graphical dashboards, technical and non-technical staff can quickly review a range of indicators on capture system health. Coverage includes both system components and service viability and generates real-time data on operational throughput, including items such as module volume, batch volume and batch processing time with additional breakdowns.

Timely problem diagnosis and resolution

With Kofax Monitor, support staff receive concise error reports, allowing them to respond promptly and proactively with the required solution. This can help reduce help desk call volumes and avoids unstructured troubleshooting approaches. In some cases, the Kofax Monitor software can remediate certain errors without the need for manual intervention using a set of predefined actions.

Consistently delivering on SLA’s

Shared service centres and BPO companies responsible for document scanning and capture operations typically need to deliver on tight SLA’s and meet consistently high document throughput. With Kofax Monitor, managers and system administrators can generate SLA reports which demonstrate measurable and objective compliance with agreed service levels.

Monitoring enables analysis of capture operation service levels and tracking of capture application availability and performance over time. With access to historical data, monitoring allows process benchmarking, providing managers with a reliable standard for performance evaluation.

Case study: Flexibility to access and search two million documents from six sites. 

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