Consistently delivering on SLA’s
Shared service centres and BPO companies responsible for document scanning and capture operations typically need to deliver on tight SLA’s and meet consistently high document throughput. With Kofax Monitor, managers and system administrators can generate SLA reports which demonstrate measurable and objective compliance with agreed service levels.
Monitoring enables analysis of capture operation service levels and tracking of capture application availability and performance over time. With access to historical data, monitoring allows process benchmarking, providing managers with a reliable standard for performance evaluation.