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BPM Overview

Reduce operating costs and improve process efficiency

FileStore BPM

Business process automation and workflow software

With FileStore BPM process automation and workflow management software, organisations are able to replace time-consuming, manual, paper-based processes with auditable, automated electronic workflows.

Process design and visibility

Paper-based processes are difficult to monitor, especially in real-time. With FileStore BPM, managers gain a rapid visual overview of complete business processes, and can quickly diagnose issues affecting productivity and performance.

The beauty of FileStore BPM is in the way it allows managers to design workflow processes visually as flow diagrams. The diagrams consist of various dynamically linked stages, and managers simply attach rules and participants to each stage. To design or map processes, managers use a Microsoft Visio based tool with simple drag-and-drop functionality.

UK's largest property management company reduces document processing cost by 50%.

Key drivers

Key drivers for implementing these workflows are the need to reduce operating costs and improve process efficiency, as well as achieving greater process visibility and more effective compliance management.

Typical examples

The organisation Natural England use FileStore BPM for routing and tracking case management information and workload balancing between offices, while the company Savills Property Management Services have realised significant cost savings with an automated invoice capture, matching, routing and approval solution.

FileStore BPM integrates tightly with Kofax Capture, FileStore EDM and Microsoft SharePoint technology to provide powerful document management and process automation solutions.

Typical examples of business processes which can benefit from automation include:

  • Invoice processing
  • Order processing
  • Complaint handling and customer management
  • Loan or credit applications
  • Expense submission
  • Document approval processes

Monitoring, reporting and dashboards

BPM workflows track every stage of a process in real time. Managers can quickly review workloads and receive automated alerts triggered by criteria such as pending workflow deadlines. The software can generate reports containing granular data on volumes, times for each stage, errors, or approvals v. rejections, as well as performance against KPIs and SLAs.

Flexible hosted and on-site implementation

Organisations can implement FileStore BPM using the traditional on-site installation model, or can “rent” the software as a fully hosted solution, paid for on a simple monthly usage or per-transaction basis.

Ease of integration and scalability

FileStore BPM workflow management software runs completely within a web browser with no need for installation on individual PCs. It utilises the latest Microsoft .Net, XML and Web Services technologies, can be easily scaled, and integrates with a wide range of systems and applications including SAP, Oracle, MS Office and MS Exchange.

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