Shared Service Centre Solutions

man on hands freeBusinesses can benefit from centralising tasks which many different subdivisions may currently duplicate. Examples of commonly duplicated functions include accounts payable, procurement and HR. UK company DCS Ltd help organisations analyse, plan and implement the move towards shared services, providing in-house or fully outsourced options to suit your specific requirements.

Expert advice for a bespoke shared service solution

DCS are both technology suppliers and outsource service providers. We offer impartial advice on the benefits of in-house and outsourced shared services. In-house shared service centres can make use of existing applications and resources, and our shared service solutions can be tailored to meet specific business requirements. Alternatively, you can pay a low cost ‘per item’ charge with our outsourced shared service centre option.

Shared service centre solutions for business process outsourcing (BPO) companies

If you are a BPO operations company, our shared service technology solutions can help you manage service contracts in the most efficient way. DCS have assisted many of the world’s largest BPO organisations with the provision of technology to drive shared service operations. Our shared service centre technology solutions help maximise profits and maintain ongoing customer satisfaction.

How it works

DCS shared service centre solutions use award-winning software which can be configured and easily integrated with existing line of business applications and database systems.

  • Kofax Capture – Captures and transforms your paper, fax or email transactions into structured, classified and validated business information. This is a key stage in implementing a shared service centre, as captured information can be routed quickly to different business divisions, ensuring consistent handling and maintaining service levels.
  • FileStore EDM – Shared processing requires shared records storage. FileStore EDM provides secure web access to business documents, generates audit trails and ensures business compliance rules are maintained.
  • process automationFileStore BPM – Automates your ongoing business processes allowing you to offer even greater business efficiency to your internal clients. FileStore BPM organises information, documents, approvals and rules ensuring transactions are processed in the most efficient way.

UK's largest property management company reduces document processing cost by 50%.