Document Management Integration with Line of Business Government Systems
Central and local government offices implement document management systems in order to better manage services, improve compliance and achieve productivity and efficiency gains in areas such as case and records management, forms processing and correspondence handling.
Why integration of document management and enterprise applications is important?
Many central and local government processes rely on high volumes of documents and records. Government offices benefit from document management software and integrating them with existing line of business applications increases the return of document management investments by significantly improving the efficiency of software document-driven business processes.
Improve efficiency of business workflows
With document management solutions from DCS, data is captured and converted to electronic formats at the point of receipt of documents like invoices, applications and other business correspondence. This information is accessible through any existing applications, ERP or accounting systems improving efficiency of document management processes. The result is quicker query resolution and better exception handling.
Improve accuracy of information
Document management system from DCS allows automatic updation of information directly into the back office systems. This eliminates the cost of manual data entry as information would need to be keyed in otherwise and also improves accuracy of information updated as human errors are reduced.
Efficient and compliant records management
By image and document enabling government databases users are able to see documents see documents without leaving their desks. Typical applications are found in the case management process where all documents and correspondence relating to a case can be linked to the respective database record, enabling more efficient case handling. Inbound enquiries to government offices can be handled with greater speed and efficiency, if the call handler can pull up relevant documents on-screen while talking to the enquirer.
DCS FileStore EDM document management software and FileStore BPM process automation software are built on web-based technology and are designed for seamless integration with back office ERP systems, line of business applications and technologies, including MS SQL, SAP, Oracle, Sage, Access, Objective and many others. Our software is also tightly integrated and accredited with Microsoft SharePoint and Kofax.
Talk to one of our experienced business consultants today to implement document management solutions integrated with a wide range of legacy systems. Call us on 01753 616720 or email your enquiry to info@dcs.co.uk
