Automated Communications Solutions for the Government Sector
UK government departments and local authorities now enable information exchange via the full range of modern communication channels. Data Capture Solutions Ltd. (DCS) has helped many government organisations maintain concurrent communication channels like fax, email, post or web forms while lowering cost of operations. The technology helps manage compliance effectively and provides the means to unify content from diverse transmission formats for efficient processing.
To help government offices with communications integration and automation, DCS offers solutions incorporating Kofax Communications Server (KCS) technology. The KCS platform integrates inbound and outbound modes of communication such as fax, email, voicemail or SMS into a single system and incorporates the latest event driven email and SMS services.
Least cost routing
The DCS communications management solution provides opportunities to rationalise expensive fax lines by making use of existing LAN/WAN channels wherever possible, in order to enable least cost routing.
Email integration
There has been a steady increase in email traffic in government public facing services and DCS communications technology provides robust solutions for email capture and management. The technology enables automated capture of email body content and file attachments, and converts documents to actionable information before routing to workflows, processes and applications.
Efficient fax management
Government departments which make significant use of fax communication can use Kofax Communication Server technology to receive and transmit faxes by FoIP which dispenses with the need for dedicated fax lines.
Kofax fax capture technology provides the ability to capture accurate information automates processing of this information in accordance with business rules and releases relevant information into automated workflows. It also helps improve departmental compliance by ensuring faxes are processed via the Kofax server which provides automatic recording and traceability.
Enabling SMS services
SMS text messaging is finding increasing use in government services. DCS can enable departments to set up SMS broadcasting and personalised SMS services including automatic event triggered dissemination which reduces the requirement for manual intervention. Kofax software allows capture of information from the sms and directs it as an email to standard client mailbox.
To learn more about how you can capture and unify information from different communication sources speak to one of our business consultants on 01753 616720 or email your enquiry to info@dcs.co.uk
