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Robotic Process Automation

Automate any manual, mundane task such as data collection, manipulation, integration or data entry. Get your virtual workforce.

 

Create an intelligent, virtual workforce with Robotic Process Automation

Robotic Process Automation is revolutionising the way we work. Businesses have managed to reduce costs, improve efficiency and speed up manual administrative processes such as collecting data, verifying data against various systems, data entry and data manipulation. Have you found a use case in your business yet?

RPA software can run robots to understand specific processes, then automatically process transactions, manipulate data, trigger responses, and communicate with other systems as necessary. This is especially pertinent where users are flipping between applications carrying out manual tasks on a regular basis - a concept called "Swivel Chair Automation". Here are some come common scenarios where RPA has proven to be beneficial.

 

What is Robotic Process Automation (RPA) used for?

Data Integration 

Data Integration

As organisations grow they implement different systems to support their needs which don't necessarily link to each other. It can be expensive, time consuming and sometimes impossible to link disparate systems. Robotic Process Automation builds a synthetic API by enabling exchange of information via the user interface. It requires minimal IT involvement and you do not need to make any changes to existing systems. In addition, robots can be programmed to collect information from external portals to add value or verify against information in existing systems. 

 

fraud detection

 

KYC - Know Your Customer 

The process of knowing your customers requires checking and verification of information held against the customer in your systems of records and also external systems and portals. For example, banks verify identity of a customer against various watch lists, credit graders and various public systems of record. Completing all the above mentioned checks can help on-board the customer in minutes as compared to months if all checks were to be done manually.

competitive pricing  

Competitive Intelligence and Pricing

RPA can be used to automatically monitor competitive pricing in real-time, analyse customer buying behaviour on multiple products at a time across multiple websites. This information is really useful for retail, insurance, music/media and other comparison sites as they can quickly change pricing and product strategy quickly to beat competition and win more customers. More so, in today's business environment it can be used to monitor and analyse customer behaviour and responses on social media channels.

 

Versatility Meets Utility: How Robotic Process Automation Is Used

Download the guide to Robotic Process Automation (RPA)

Don't let your competitors beat you to it

Robotic Process Automation is moving into industries and in particular the back office of the services industry. Some of the early adopters of RPA include:

  • Transportation and logistics for integration of data supplied by various third parties.
  • Banking and financial services for conducting checks for fraudulent claims and conducting identity checks quickly.
  • NHS and public sector who struggle with management of patient/citizen and employee data to integrate data from various internal or external applications and even excel sheets.

A study of 304 IT professionals by PMG IT shows that 98% of respondents view the automation  of business processes as vital to driving business benefits in today’s corporate environment (2014 PMG IT Survey).

"Robotic process automation is the application of technology that allows employees in a company to configure computer software or a “robot” to capture and interpret existing applications for processing a transaction, manipulating data, triggering responses and communicating with other digital system."

-The Institute of Robotic Process Automation.

If you have a use case in mind and would like us to demo how Robotic Process Automation (RPA) can help make one of your business process quicker, more efficient or seamless, please contact us to arrange a demo.

 

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