Benefits of Credit Control Automation
Reduced debtor days
Implementing automated credit control procedures ensures no overdue payments are missed. Prompt issuing of date driven automatic reminders sends a message to your customers that you will always chase payment. Automated reminder and escalation procedures mean you can resolve a significant number of outstanding payments with little or no manual intervention.
Better customer relationships
Badly handled credit control can negatively affect opportunities for repeat business and could result in losing important customers to the competition. Using debt recovery workflows, you can configure automated alerts to let you know when customers are near their credit limit and take early action to ensure orders are not blocked unnecessarily.
Rapid online access to case documents
All relevant documents pertaining to a debtor case can be added to a case file which can be viewed online by your customer while you speak to them. See also: customer portal.
Reduced collection overheads
Paper intensive credit control and debt collection processes are time-consuming and require significant manual input. Replacing paper with electronically captured documents and introducing greater levels of task automation means you can reduce overheads such as printing, copying, posting and storage, speed up processes and make better use of controller time.
Easier legal discovery
For debt recovery cases which are being pursued through the courts, your credit control team will be faced with the additional task of responding to legal discovery requirements. By implementing an electronic document management strategy with automatic discovery features, your team can quickly classify and search the content of emails and electronic files allowing you to reduce disclosure costs.
Centralised credit control
Companies with nationally distributed offices can improve the efficiency of a centralised credit control function by implementing automated document capture and storage procedures at each location having input into the sales order process. All captured documents will be stored in a central repository which can be accessed by credit controllers.
Easy-to-use, browser-based technology
Simple, familiar interfaces will make DCS document management and workflow software easy for your credit control team to learn. The software is based on easy-to-use, browser-based technology running on the Windows platform and is designed for easy integration with existing software applications and back office systems.
Credit Control Document Management - flexible use and charging models