Fax and Communication Management
Automating business communications with fax and email capture
In large organisations, communication between departments, suppliers and customers can be costly and time-consuming if multiple communication methods are in use.
Fax and communication capture solutions from UK based DCS Ltd reduce the cost and complexity of maintaining a range of independent communication channels. The solution allows you to incorporate inbound and outbound channels into one central system. By integrating the latest event-driven email and SMS services with your legacy systems you can benefit from improved communications with customers and business partners.
Communication management tailored to your requirements
Our flexible solutions allow your company to exchange information in the formats most suitable for your employees, suppliers and customers as the system covers all types of communication including telephony, fax, telex, emails and attachments and SMS.
Information can be communicated quickly, accurately and reliably as it is done automatically against a trigger event rather than relying on a manual process. Follow the link to see how this solution worked for DCS client the United Health Group: fax and email capture case study.
How it works
Our fax and communication management solution is delivered by two core award-winning software components which integrate easily with existing communication systems to deliver a tailored solution for your company’s fax and communication needs.
- Kofax Communication Server - The communication server can be installed in-house or supplied as a service by DCS and charged at a ‘per transaction’ rate. The Kofax Communication Server links with any existing applications you may have such as SAP, IBM Web Sphere, MS BizTalk or Oracle to completely streamline your company’s communication processes.
- FileStore BPM – Orchestrates your communication processes which are configured in the Kofax Communication Server and work side by side with your existing systems.