Insurance Claims Processing Automation

Despite advances in the use of technology for insurance processes such as quotation and customer relationship management, many insurance companies still struggle with document management.

The challenge of managing high volumes of paperwork in policy underwriting or claim processing can be met with an electronic document management solution. Electronic document management software can also help manage compliance, reduce fraud and improve disaster recovery.

UK based DCS Ltd provides document management and workflow solutions for numerous insurance industry clients. For the Chartis Insurance UK operation, DCS has helped centralise document handling for different insurance products in a system which processes over 10 million documents per annum. Key benefits have included faster customer response times combined with enhanced reporting and claims tracking.

Underwriting and policy administration

Making fast, informed underwriting decisions requires moving information quickly between staff, brokers and applicants. The DCS FileStore document management solution helps you achieve this by capturing paper, fax and email documents upon receipt, linking them to your policy system and routing them to the correct person for immediate review. Policy related correspondence is automatically stored in the applicants file making it easy to review all relevant data.

Claims management

The FileStore document management solution captures claim file information from any source and groups it into a single project for easy review. The information is stored in a secure electronic repository which authorised claim negotiators can easily access. Brokers can gain remote access to information to quickly review claim status and provide real-time service to claimants.

A web portal can give claimants self-service access to their claim correspondence and status which can help reduce inbound call volumes to your processing team. For more information see: insurance claim portals.

Loss adjusting

Providing a rapid, efficient response to customers, e.g. in the event of a flooded home, is very important. You can use FileStore to see which loss adjuster is assigned to an area and request an assessment and loss adjuster report. The adjuster can submit the report electronically for immediate processing along with digital photos or video. The DCS insurance software solution includes integrated portable form capture which can help speed up assessment times and improve service to customers.

Risk management and actuary services

Risk management requires instant access to related information which is often stored in a variety of formats. You can use FileStore to integrate with risk management, GIS and other applications to ensure information is available on demand. This results in faster, informed risk decisions, improved productivity and enhanced information sharing across departments.

DCS has helped some of the largest insurance companies in the UK to streamline their insurance claims processing and if you need advice on how to accelerate you claims processing cycles talk to one of our business consultants on 01753 616720 or email to info@dcs.co.uk to receive more information.