DCS provide business process solutions for:
Claim Processing Solutions
Claims involve lots of paperwork and also external parties to assess, audit and sometimes defend claims in court. The paper trail can therefore be extensive and it is critical this is handled efficiently to save money and retain customers.
Automating your claims processes
DCS’s claim processing solutions streamline the claims process at every stage, from the initial application to closure. Automating the claims process minimises the time it takes to process a claim and as a result it reduces the administration cost per claim typically by 10-15%.
Whichever sector you work in, our claims process automation solutions will give you greater control over the entire claims process. You can outsource claim handling as a fully managed service so DCS can receive claims on your behalf, or we can install the relevant software alongside your current systems so you can maintain the system in-house.
How it works
Your claim processing will be quick, accurate and comply with record management regulations as we use three award-winning software components detailed below. All of the software can be configured and easily integrated with your existing business applications or databases to fully streamline your claim handling process.
- FileStore EDM – Record management and storage for all your claim documentation whether in scanned, email, fax or other format. FileStore gives best practice records management capability to ISO 15489, and legal admissibility compliance with BS BIP0008. It allows external claim partners to share access to the claim documents so files can be worked on across multiple departments and locations.
- FileStore BPM – Automates the claim process and works side by side with your existing systems to ensure that exceptions are quickly identified, fraud is reduced, customers are kept notified and costs per claim are minimised. Your claims processes can quickly be drawn out in MS Visio and then adapted as new products are added or existing ones modified. FileStore BPM has inbuilt integration with MS Office, Exchange, SQL, BizTalk, SAP, CRM and many other systems.
- Kofax Capture – Prepares and converts claims and related documents into a digital format before extracting and validating the relevant content ready for actioning by your claims team or external adjusters or legal partners. Kofax software captures incoming streams of claim information from paper, fax or email into a structured common digital format.
Whitepapers
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Transport, copying and filing costs are all greatly
reduced.
Reduces many admin based document processing costs by 50%.
Allows workload to be spread across offices or even
offshore partners as documents are available anywhere. Without digitising paper
documents this could not happen.
Audit trails are automatically kept giving better
business compliance.
Previously untraceable and unmanageable paper based
processes can be automated with greatly improved visibility.
Improves security of information compared to old
fashioned paper filing and processing methods.
The Kofax information capture platform is the only one
with the breadth to cover paper, fax, MFD, email, e-documents and SMS/Telecom
methods all in one integrated solution.
Manual filing processes are eliminated.
Mailroom distribution is made faster with reduced errors and losses.
Find out more about DCS solutions and services
For more information about DCS and our information management solutions and services please call us on 01753 616720 or complete our contact form for a fast, tailored response.
