What are the benefits of case based document management systems?
Reduced case handling costs
The DCS case management system eliminates paper. This has a knock-on effect on consumable and postage costs and the cost of paper storage space. If lengthy case completion has cost implications, electronic case management allows further savings by facilitating rapid access to all the information required to reach decisions faster.
Improved case collaboration
Effective collaboration is key to early case completion. The DCS case management solution electronically captures case-related documents and stores them in a secure online case file. Your team can then provide instant authorised access to external case collaboration partners, allowing decisions to be reached in hours and days rather than weeks or longer.
Improved case tracking
Electronically captured case documents enable automated routing through case handling workflows. This delivers high visibility in tracking case progress and provides a consolidated view of all live cases in the system. Case management workflows enable automated triggering of reminders and escalation events and timely identification of bottlenecks and other productivity issues.
Improved customer service
Keeping customers waiting affects customer satisfaction and customer retention. Electronic case management improves case handling speed and efficiency allowing case handlers to provide a faster response as well as keeping customers informed through access to real-time case information. Software for case management can provide selected information to customer self-service claims portals which delivers value added service for customers and reduces inbound call volumes to ease handler workload.
Improved case record compliance
Retaining a high volume of customer or private individual records presents challenges for compliance. The DCS case management solution ensures secure record storage. The electronically captured case documents are automatically traceable and will never get damaged or lost which enhances audit performance. DCS FileStore document management technology allows you to automatically build in document retention and other document compliance criteria, reducing reliance on manual procedures and individual staff knowledge.
Offshore case management
An electronic case management solution eliminates reliance on the physical delivery of paper documents. The ability to provide secure online access to electronically captured case file documents means they can be retrieved and processed by an offshore workforce operating from any internet enabled location.
Easy integration with line of business systems
DCS software for case management augments the document viewing, handling and routing capabilities of existing line of business applications and is designed for easy integration with most CRM, ECM and other database systems.