Consulting Services for Outsourcing Business Processes

Before embarking on a business process outsourcing exercise, DCS consultants will help you assess the implications. Our primary objective will be to help identify the potential efficiency improvements and cost savings that outsourcing will deliver.

Business process re-engineering – benchmarking your business process

The PRINCE2 qualified business consultants at DCS are experienced in analysing business processes. They will be able to identify how a process can be improved and advise on the difference between in-house and outsourced solutions for the whole of a process or certain parts of it.

Once pilot processes have been identified, our consultants can benchmark them against automation and outsourcing. Where a process can be improved with technology, we can configure automated workflows as a proof of concept for comparison against your existing process. This will allow you to assess the benefits of process automation at a granular level before making any further commitment. Details of our assessment will be delivered in a report which outlines your current process costs and how DCS can improve them.

Defining KPIs and SLAs

As part of our outsourced process design, our consultants will work closely with you to define appropriate Key Performance Indicators (KPI) and Service Level Agreements (SLA). These will provide the key metrics to measure and guide outsourced service performance and will be made available to your managers by linking web dashboards with our proprietary process automation technology.

Automation of processes

DCS are experts in applying process automation to document-driven business processes such as forms processing, invoice processing or order processing. Our consultants can help map out your business process to identify where automation can be beneficially applied. Our experience in this field allows us to advise on how this will affect other areas of your operation. Since DCS solutions are all based on web technology, we can design automated processes which operate easily across different systems and locations and we will factor systems integration requirements into the outsourced solution.

Granular insourcing and outsourcing

Where a business process can be broken down into different components, there may be opportunities to outsource certain portions or stages according to criteria such as cost, risk, speed or quality. DCS has the flexibility to handle entire processes such as mailroom automation, while also offering experience in working with other suppliers as part of a combined solution. In this case, we can specify individual components of the DCS offering where they offer particular benefits to an outsourcing initiative.

Applying best practice to outsourced business processes

DCS consultants will be able to advise on the best practice standards which apply to different business processes, as well as any relevant regulatory issues such as the Data Protection Act, and help build these into delivery of the outsourced service. DCS are accredited to the ISO 9001 quality standard and the ISO 27001 standard for information security.

For a free assessment of business processes and best options for outsourcing please call one of our business consultants on 01753 616720 or email your enquiry to info@dcs.co.uk