Benefits of business process and workflow automation solutions

DCS award winning workflow software – FileStore BPM is easy to learn and quick to implement. It allows you to model your business processes on a Visio based interface and gain control and visibility of business processes. The benefits of automating business workflows are:

Improved staff productivity

You only have to think of the time involved in handling and sorting paper documents to see where workflow management software can make an impact. When it comes to business processes involving handling large document volumes on a daily basis, eliminating the need for bulk photocopying, time spent manually retrieving items from document storage systems or waiting for items to arrive by internal or external post can deliver significant boosts to productivity.

Reduced document handling overheads

By moving to electronic document workflows, you can reduce or eliminate paper and related consumables costs, postage costs and the cost of space required to store paper documents.

Improved service levels

Once you are working with electronic versions of claim forms, invoices, loan applications, sales orders and other business process documents, you can build automation around them. With workflow management software, you can monitor their status in the system, receive alerts if they are missing, identify bottlenecks or implement escalation routines. The result is greater efficiency and faster service.

Reduced cycle times

It can take time for business critical paper documents such as sales orders or invoices to get from the mailroom to the right in-tray. Items received in one in-tray may need to be forwarded to other in-trays for authorisation and approval. With FileStore BPM workflow management software, you can configure automated workflows to kick in at the mailroom stage and automatically route and track items through the approvals process. For invoices, automated invoice matching processes can be set up, enabling more straight-through processing. Exception handling workflows ensure exceptions are quickly re-routed for individual attention and timely resolution.

Reduced risk

You can configure automated workflow rules using workflow management software to place less reliance on individual staff knowledge and ensure best practice is automatically enforced. This reduces the risk of non-compliance fines through inconsistent document handling, overdue response times or simple negligence in processes such as records retention or complaint handling.

Improved traceability

FileStore software automatically tracks documents through processes, records their current storage location and generates an automated audit log of all actions performed on a document.

More time for exception handling

DCS workflow management software allows you to automate standard, manual paper based processes and enables your staff to focus on key areas of revenue generation.

See also: Workflow management software - Flexible Use and Charging Models